Strategic
ICEM.tn has developed its Strategic Plan “Objectives 2015-2020” to contribute, in its industrial area to social challenges and economic issues of our era. In this sense, the plan identifies priorities and reveals the ambitions and objectives of the company.
Strategic Directions
- Retaining existing customers
- Increase customer satisfaction.
- Reduce customer complaints.
- Increasing the number of customers
Strategic Directions
- Improving the effectiveness of the QMS (Quality Management System).
- Contracting a business development company and participating in marketing programs .
- Develop a certification of SM-QSE (Management System Quality Safety and Environment).
- Indicators : ISO TS 16949 in 2015; ISO 14001 in 2015 and OHSAS 18001 in 2016.
- Improving quality .
- Reduce the number of internal defects.
- Improve process efficiency.
- Improving productivity and reducing costs
- Optimisation of production resources.
- Ensure consistency and continuity in materials and products flow.
- Involve staff and improve skills
- Following its strategic axes, ICeM.tn fixed operational objectives that it intends to achieve, while constantly improving the performance of its quality system and the effectiveness and efficiency of its processes.
- Mettre en œuvre un SMQ ( Système de management de la qualité ) mise-en-plase-02en 2015 selon ISO TS 16949
- Mettre en œuvre un SME ( Système de management environnement ) en 2015 selon ISO 14001.
- Mettre en œuvre un SMSST ( systèmes de management de la santé et de la sécurité au travail ) en 2018 selon OHSAS 18001.
- A training plan for managers was developed in the year 2015 according to the needs expressed. For operators, a training plan that consists of retraining and advanced training courses in the various cabling operations.
The capacity
that in late 2015 early 2016, ICeM.tn will move to a larger site to contain the projects of ICeM.tn’s customers. Thus the annual production capacity will increase to 500.000 hours, or 200% of the current capacity. To do this, the necessary number of jobs needs to increase from 200 to 300 people. The implementation of the new unit is planned for a budget of 1.5M € and will generate a turnover of 6 million €..
Productivity
The ICEM productivity incentive system is based on a monthly premium allocated to operators and is based on six key criteria which are :
Productivity
Attendance :
The absence in the cabling sector represents a major handicap because it is a team effort. An absence can affect the efficiency of a team and also increase the rate of internal defects .
The discipline :
in a team work, discipline and rigor are essential in order to meet customer requirements.
Quality:
This premium encourages operators to make it right the first time and with reduced faults.
Performance :
To satisfy the customer in terms of quantity and deadlines, operators are encouraged to achieve the planned objectives.
Availability :
Given the fluctuations in customer demand, in case of increase, we compensate deviations from overtime .
Versatility :
The flexibility requested by the customer encourages us to develop our inter-family versatility as well as intra-family to respond quickly to changing demands .

- ICeM.tn Zaouiet Djedidi Route de Grombalia – Beni Khalled c.p 8099
- +216 72 373 568
- contact@icem-tn.com